Refund Policy

Subscription Payments

ColdBox provides digital, subscription-based services. Once a subscription is activated, users gain immediate access to platform features. Due to the nature of digital services, payments are generally non-refundable unless otherwise stated in this policy.

Refund Eligibility

Refunds may be considered in limited circumstances, such as duplicate charges, billing errors, or verified technical issues that prevent access to the Service. Any refund request must be submitted within a reasonable timeframe after the original transaction.

Non-Refundable Situations

Refunds will not be issued for unused subscription periods, change of mind after purchase, failure to cancel before renewal, or dissatisfaction based on expectations not explicitly promised by ColdBox. Accounts suspended or terminated for violating the Terms of Service are also not eligible for refunds.

Free Trials & Promotions

If ColdBox offers a free trial or promotional access, users are encouraged to evaluate the platform during that period. Charges applied after a trial ends are considered final and non-refundable unless a billing error occurs.

Subscription Cancellation

Users may cancel their subscription at any time through their account settings. Cancellation prevents future charges but does not result in a refund for the current billing period. Access will remain available until the end of the paid term.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider and can take several business days to complete.

Policy Updates

ColdBox reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.